Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | excellent quaility print excellent quality print and have ordered another recently. I was contacted to pick up my print and was never asked if I would like to have the free shipping considering that they are moving further from Vancouver core this would of been much more convenient for me.
Darren Thompson, vancouver | Much appreciated Thank you so much for your quick work on the super large canvas. We love it! And the framing in the back is so well done. We will highly recommend you.
Much appreciated,
Suzi, | very please with the quality... I was a military photographer for over 25 years. Today, I received 2 canvass and I am very please with the quality.
Thank you very much.
Yvon Marier, Edmonton |